Delete your account

Before you delete

• Deleting your account cannot be undone.
• Properties you own are deleted with your account, including their Logbooks. If you are selling or handing over a property, transfer it to the new owner first: open the property, tap the settings icon, then tap Change next to Owner.
• Keep your own copy of any documents you want to hold on to.
• Deleting your account does not cancel a subscription. Cancel it in the App Store or Google Play first, as described below.

Delete your account in the app

1. Open the House Spek app and sign in.
2. Tap Profile.
3. Tap Remove Account.
4. Tap Delete to confirm.

Your account is deleted straight away and you are signed out.

On the client web portal

The client web portal does not have a delete option. Use the app, or ask us by email.

Ask us to delete it

If you cannot use the app, email thomas@housespek.com from the email address on your account, or call us on 0406 982 509. Tell us:

• the email address on your account
• that you want your account and its data deleted
• for a Trade account, the business name.

We may ask you to confirm it is you before we delete anything. We will confirm by email when it is done.

Trade accounts

Trade accounts cannot be deleted from the Trade Portal. To close one, email us as described above. Trade documents and correspondence are kept and deleted as set out in our Privacy Policy.

What gets deleted

When your House Spek account is deleted, we delete:

• your profile: your name, email address, phone number and address
• every property you own, with its Logbook, folders, documents and photos, and the files we store for them
• the shares you made, and your access to properties other people shared with you (their properties are not affected)
• your notifications and sign-in sessions.

Any credits on your account are forfeited, as set out in our Terms and conditions.

What we may keep

• Payment and transaction records, including the name, email address and phone number they were made under. We are required to keep these.
• A property you have already transferred to a new owner, and its Logbook. It belongs to them.
• Documents that already sit in someone else's Logbook, such as a document a client saved into their own property Logbook.

Some other records we are required to keep by law may also be retained. How long we keep each kind of record is described in our Privacy Policy.

Subscriptions

Deleting your account does not cancel a subscription bought through the App Store or Google Play. Cancel it there:

• iPhone or iPad: open Settings, tap your name, tap Subscriptions, choose House Spek, then tap Cancel Subscription.
• Android: open the Google Play Store app, tap your profile picture, tap Payments & subscriptions, then Subscriptions, choose House Spek, then tap Cancel subscription.

Questions

For anything else about your data, see our Privacy Policy or email thomas@housespek.com.